Shift Happens

1. Eligibility

This offer is available to new customers only.

A new customer is defined as an organisation that has not booked or received any shifts from Ocean Healthcare within the previous 12 months from the date of signing the Terms of Business. This includes any organisation operating under the same legal entity, group structure, or common ownership.

The credit becomes active once the Terms of Business are signed by both parties.

2. Credit Value & Use

A total of £1,000 credit is allocated per eligible new customer account.

The credit can only be redeemed as £10 off each completed 12-hour shift.

Credit:

• Is non-transferable

• Cannot be exchanged for cash

• Applies only to standard 12-hour shifts (shorter shifts do not qualify unless agreed in writing)

The maximum credit available is £1,000 per new customer account during the introductory period. Once the full £1,000 credit has been used, standard pricing applies.

3. Activation & Validity Period

The 3-month validity period commences from the date the Terms of Business are signed by both parties, regardless of when the first shift is booked or completed.

Any unused credit after the 3-month period will automatically expire.

4. Payment Condition

Credit will only be applied to invoices that are paid in full within the agreed payment terms set out in the Terms of Business.

Ocean Healthcare reserves the right to suspend or withhold credit application where an account is overdue.

5. How Credit Is Applied

£10 will be deducted from the invoice for each qualifying completed 12-hour shift, until either:

• The £1,000 total credit has been fully redeemed, or

• The 3-month validity period expires

6. Cancellations & Amendments

Credit is only applied to completed shifts.

• Cancelled shifts do not qualify for the £10 credit.

• If a shift is cancelled and incurs a cancellation fee, no credit can be applied to that fee.

• If a shift is amended to a shorter duration, the £10 credit will only apply if the shift remains 12 hours in duration.

• Rebooked shifts will qualify once completed, provided they fall within the 3-month validity period.

7. Termination of Service

If the customer terminates the agreement before the introductory period ends, any remaining unused credit will be forfeited.

If Ocean Healthcare terminates the agreement due to breach of the Terms of Business, the credit may also be withdrawn.

8. Right to Withdraw or Amend Offer

Ocean Healthcare reserves the right to withdraw or amend this offer at any time prior to activation.

Once the offer has been activated (upon signing of the Terms of Business), the agreed terms will remain in place for the full 3-month validity period.

9. General

This offer cannot be used in conjunction with any other promotional pricing unless explicitly agreed in writing.

By claiming the offer and signing the Terms of Business, the client agrees to these Terms & Conditions.