Ocean Healthcare Complex Care has a duty of care to protect service users in our care from harm and abuse, and provide them with high-quality, compassionate care, and treat them with diginity and respect.

This page outlines what safeguarding is, what kinds of abuse it covers and who to contact if you have concerns for someone.

Safeguarding Children (18 years and under)

Children have a “Right” (under the UN Convention on the Rights of the Child – 1989) to have their best interests as the primary concern when
decisions are made about them (Article 3).

Safeguarding Children means to:

  • protect children from abuse and maltreatment
  • prevent harm to children’s health or development
  • ensure children grow up with the provision of safe and effective care
  • take action to enable all children and young people to have the best outcomes

They also have the right under UN Convention to:

  • Life and healthy development (Article 6)
  • Be protected from hurt and mistreatment, physically or mentally (Article 19)
  • Be properly cared for and protected from violence, abuse and neglect by their parents and anyone else who looks after them (Article 19)
  • Be protected from activity which takes advantage of them and could harm their welfare and development, including sexual exploitation, sale and trafficking. (Article 36)

If you would like further information please visit The Devon Children and Families Partnership MASH page website.

Safeguarding Adults (over 18)

hand holding

Our safeguarding duties:

Under the The Care Act’ (2014) apply to any adult who:

  1. “has needs for care and support (whether or not the local authority is meeting any of those needs),
  2. is experiencing, or at risk of, abuse or neglect and
  3. as a result of those care and support needs is unable to protect themselves from either the risk of or the experience of abuse or neglect.”

Every adult has the right to:

  • live a life free of fear.
  • be treated with dignity.
  • have their choices respected.
  • not be forced to do anything against their will

For further information please visit the Devon Safeguarding Adults website.

What Is Abuse?

Abuse can take many different forms. Some of the most common are:

  • Physical abuse– such as hitting, shaking,
    slapping, throwing, burning, scalding, locking them in a room or misuse of medication.
  • Emotional, social and psychological abuse– such as bullying, cyber-bullying, harassment, taunting, humiliation or personal exploitation of someone. Making them feel worthless,
    anxious or frightened.
  • Neglect– such as not providing necessary food, care or access to medical treatment.
  • Financial abuse– misusing, withholding or taking someone’s money.
  • Sexual abuse– such as inappropriate
    touching, forcing someone to take part in any sexual act against their will.
  • Discriminatory abuse– ill-treatment due to the person’s age, gender, race, disability or religious beliefs

If you believe that someone is being abused don’t ignore it and think it will go away, get help!

Below are details on who to call for both Adults and Children.

Reporting Concerns for Children:

Contact:  Multi-Agency Safeguarding Hub (MASH)

Telephone: 0345 155 1071


And give as much information as you can.

Reporting Concerns for Adults:

Contact:  Care Direct

Telephone: 0345 155 1007


And give as much information as you can.