We work hard to deliver on our commitments and meet the expectations of our service users, their families and our care partners. We welcome and share plaudits and compliments about our service, our staff, the care we give and how you find dealing with Ocean Healthcare Complex Care in general.
However, we also recognise that sometimes things can go wrong. When they do we are committed to taking responsibility for our action and for being open and transparent and ensuring we share learning outcomes. We aim to resolve any issue or unmet expectations at a local level, as quickly as possible.
Our service is registered and regulated by the Care Quality Commission (CQC). The CQC does not get involved in individual complaints about providers but is happy to receive information about our services at any time. The contact details of the CQC are: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Telephone: 03000 616161 Web: www.cqc.org.uk
You can also contact your local Social Service Department and allocated Case manager.